Call our team at (312) 809-9100 or open the chat in the bottom right corner.
WE'RE HERE TO HELP.
Welcome to BriteCo Claims Center
Thanks for trusting us with your valuable jewelry and biggest moments. We know how much they mean to you.
Start Your Claim
Select your claim type, sign in, and tell us what happened. A real person will contact you within one business day.
Don't have access to the portal?
Dedicated BriteCo Assist Concierge
A member of our Customer Success team is assigned to your claim and makes sure your needs are fully understood, from filing to being made whole.
How the Claims Process Works
Report the Loss
Sign in and tell us what happened, ideally within 24 hours of the incident.
Meet Your Concierge
A dedicated BriteCo Assist concierge reaches out within 1 business day and guides you through the claims process from start to finish. They're there whenever you need them.
We Make It Right
There’s no deductible to pay. Your specialty adjuster and BriteCo Assist concierge will check in throughout your claim and be available whenever you need help.
Move Forward
Your piece of jewelry comes home or your budget recovers, and we follow up to ask how we did.
What Making It Right Looks Like
Customers LOVE the BriteCo White-Glove Claims Experience
Real reviews from claims experiences
BriteCo made getting a replacement a breeze.
My fiancé lost the stone in her engagement ring. This incident alone more than covered the insurance cost.
Jonathan P.
This team has your back.
Within a business day we received a call from the claims department. They were extra thorough about next steps in the process and how everything would unfold.
Amanda W.
So happy I chose BriteCo!
I dropped my watch and the internals sounded like the springs in a Jack in the Box. Filing a claim was easy peezy and I was contacted within a few hours by a very helpful member of their team.
Harper K.
THE BEST customer service.
Made me whole again after I lost my earrings! So grateful for this company.
Katie D.
Earned a lifetime customer!
AMAZING to work with in replacing my unique ring with my original jeweler! They held my hand through every step of the claims process.
Shannon H.
Super personal attention.
Very simple to process the claim and get my ring fixed!
Stacy K.
Zero deductible on every policy
Licensed in all 50 states and D.C.
BriteCo Claims FAQs
How do I file a claim, and how long does it take?
Filing takes a few minutes. Sign in to your BriteCo account, follow the prompts, and a member of our claims team will contact you within one business day to gather details and walk you through next steps. Every claim starts the same way, whether it's for a piece of fine jewelry or an event.
Will a jewelry claim affect my homeowners or renters insurance?
No. BriteCo doesn't report jewelry claims to CLUE or A-Plus loss-history services, so your claim stays with us and won't touch your homeowners or renters insurance premiums. Most home insurers use those databases to set rates, so ask any insurer whether they report before you file with them.
Do I have to pay a deductible?
No. Every BriteCo policy carries a zero deductible on jewelry and watch claims and on wedding and event claims alike.
Can I use my own jeweler for a repair or replacement?
Yes. You pick the jeweler, your original one or another you trust, and we coordinate with them and the adjuster. No jeweler in mind? We'll connect you with a trusted one.
What am I reimbursed for if my jewelry is lost, stolen,
or
damaged?
Jewelry repairs are covered in full. For lost or stolen jewelry, we source an exact match, and if one doesn't exist, you can choose a new piece worth your item's insured value. Coverage extends up to 125% of appraised value to absorb price swings (think gold) and applies worldwide.
What does wedding or event insurance reimburse?
It depends on your policy, but covered costs generally fall into two buckets: cancellation or postponement expenses, and liability tied to the event itself. Your claims team confirms exactly what your policy covers when you file.
Ready When You Are
Sign in to start your claim, and your concierge takes it from there.
Don’t have access to the portal?
Call (312) 809-9100 or open the chat in the bottom right corner.
