How It Works

Report-the-Loss

Report the Loss

Contact BriteCo Assist within 24 hours of the incident.

Consultation

Consultation

A member of the Customer Success team learns your needs.

Repair-or-Replacement

Repair or Replacement

Partnering with your chosen jeweler to make you whole.

Craft-_-Deliver

Craft & Deliver

Reviving your jewelry, renewing cherished moments.

Dedicated BriteCo Assist Concierge

Dedicated BriteCo Assist Concierge

A member of our Customer Success team will ensure your needs are fully understood.

Customers LOVE the BriteCo White-Glove Claims Experience

Real reviews from Claims Experiences
Customers LOVE the BriteCo White-Glove Claims Experience
Listen to a customer discuss their claims experience!

Listen to a customer discuss their claims experience!

Stacy K.
Stacy K.

Stacy K.

stars

Super personal attention.

Very simple to process the claim and get my ring fixed!

Jonathan P.
Jonathan P.

Jonathan P.

stars

BriteCo made getting a replacement a breeze.

My fiancé lost the stone in her engagement ring. This incident alone more than covered the insurance cost.

Katie D.
Katie D.

Katie D.

stars

THE BEST customer service.

Made me whole again after I lost my earrings! So grateful for this company.

Amanda W.
Amanda W.

Amanda W.

stars

This team has your back.

Within a business day we received a call from the claims department. They were extra thorough about next steps in the process and how everything would unfold.

Harper K.
Harper K.

Harper K.

stars

So happy I chose BriteCo!

I dropped my watch and the internals sounded like the springs in a Jack in the Box. Filing a claim was easy peezy and I was contacted within a few hours by a very helpful member of their team.

Shannon H.
Shannon H.

Shannon H.

stars

Earned a lifetime customer!

AMAZING to work with in replacing my unique ring with my original jeweler! They held my hand through every step of the claims process.